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Bienvenido al Portal del Paciente de RotaCare Bay Area Free Medical Clinics

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Usamos athenahealth para ayudarte a acceder a tu información de salud de consultorios de diferentes médicos con una sola dirección de email y contraseña.





Nota: El paciente es el único responsable de mantener la privacidad y seguridad de toda información impresa desde el Portal del Paciente.

RotaCare Bay Area Free Medical Clinics

Please note: The below Terms of Use apply to your use of athenahealth's Services in your capacity as a patient. athenahealth offers such Services on behalf of our HIPAA regulated clients (i.e. your healthcare provider). For the Terms of use and Privacy Policy that apply to your use of our website, athenahealth.com, please visit athenahealth.com.

1. WHO WE ARE

We, athenahealth, Inc. and our subsidiaries and affiliates (collectively "athenahealth", "we", "us") power health care solutions on behalf of your healthcare provider (our "Services"). These Services which include applications, websites and mobile devices, may allow you to communicate, coordinate and manage your medical care with your healthcare provider and may include the create of accounts in connection with such use. When you use the Services, our collection and handling of your information is regulated by Health Insurance Portability and Accountability Act ("HIPAA") and our agreements with your healthcare provider.

THESE TERMS CONTAIN PROVISIONS THAT LIMIT OUR LIABILITY TO YOU AND REQUIRE YOU TO RESOLVE ANY DISPUTE WITH US THROUGH MEDIATION AND WITHOUT A JURY TRIAL, ON AN INDIVIDUAL BASIS, AND NOT AS PART OF ANY CLASS OR REPRESENTATIVE ACTION.

2. SCOPE AND PURPOSE

These Terms of Use relate to your use of the Services. Additional specific privacy policies, terms and agreements may also apply to any particular Services you use. If you use our Services to access or share data with any websites, applications, platforms, services, solutions or portals of any third parties (including any patient portals offered by any healthcare provider(s)) (each, a "Third Party Platform"), the privacy policies, terms and agreements of such Third Party Platforms will apply to your use of such Third Party Platform. We do not control and are not responsible for Third Party Platforms, whether you access such platforms using our Services or otherwise.

Our Services are not intended for use by anyone outside of the United States.

Any unauthorized registration for, access or use our Services or Third Party Platforms is strictly prohibited.

3. CONFIRMATION OF AGREEMENT

You agree that when you use our Services that display or link to these Terms of Use, you are agreeing:

These Terms of Use may change from time to time. Your use of the Services after we make changes is deemed to be acceptance of those changes. Please check periodically for updates.

4. YOUR OBLIGATIONS

You agree that:

In addition:

You acknowledge and agree that our Services are not intended for users under the age of thirteen (13) years old.

You acknowledge and agree that you will be held responsible for any losses incurred by athenahealth, our clients, any other user of our Services and any Third Party Platforms that are in any way related to your failure to maintain the security of your applicable account credentials.

You represent and warrant that all information you provide in the Services is current, complete and accurate to the best of your knowledge. If you change or deactivate any of your mailing addresses, email accounts, or telephone numbers connected to your account, you agree to update your account immediately to ensure that any communications or other information are not sent to an incorrect address or phone number.

You provide express consent and all rights necessary for us to use your addresses and phone numbers for verification purposes.

You acknowledge and agree that, when using our Services, information will be transmitted over a medium that may be beyond the control of athenahealth, our clients, or our or their licensors or suppliers. Accordingly, neither athenahealth, our clients, nor our or their licensors nor suppliers assume liability for or relating to the delay, failure, interruption or corruption of any data or other information transmitted in connection with your use of the Services.

5. OUR RESERVATION OF RIGHTS

You do not acquire any ownership interest in our Services. We reserve and shall retain the entire right, title, and interest in and to our Services, including all copyrights, trademarks, and other intellectual property rights. We reserve all rights not expressly granted herein. There are no implied rights or licenses granted to you under the Agreement.

We own all rights to our logos and trademarks used in connection with our Services. All other logos and trademarks used in connection with our Services, any client accounts or any Third Party Platforms are the property of their respective owners.

6. LICENSING

You acknowledge and agree that our Services contain proprietary and confidential information and content that is protected under U.S. and international intellectual property laws and regulations, including trade secret, copyright, trademark, service mark, patent or other proprietary rights and laws. Other than a limited license as provided below, you agree not to sell, rewrite, modify, reproduce, distribute, redistribute, create derivative works of (including translating), rent or provide any confidential or proprietary information or content related to your use of our Services, in whole or in part.

Subject to your compliance with the Agreement and all applicable laws and regulations, athenahealth grants you a revocable, non-exclusive, non-transferable, non-sublicensable, limited personal license to access the Services for your lawful personal and noncommercial uses.

Subject to the license granted to you by athenahealth as described above, you may retain ownership of communications or other material that you post or transmit through the Services including, to the extent property interests exist, any data, questions, comments, suggestions, or the like ("User Data"). You grant athenahealth a non-exclusive, royalty-free, perpetual, worldwide, irrevocable license to reproduce, transmit, display, disclose, and otherwise use User Data.

7. THIRD PARTY PLATFORMS & SERVICES

If you use our Services to login, access or use any Third Party Platform or any Services, your access to and use of such Third Party Platform or Service will also be governed by the Third Party Platform's or Service's terms of use, privacy policy, and any other agreements or terms, which are solely between you and the Third Party Platform or Service provider. You acknowledge and agree that athenahealth is not responsible for any Third-Party Platforms, including their content, features, functionality, accuracy, completeness, timeliness, validity, legal compliance, performance, security, operations, decency, quality, or any other aspect thereof. athenahealth does not assume and will not have any liability or responsibility to you or any other person or entity related to any Third-Party Platforms. Your access and use of any Third Party Platforms is entirely at your own risk.

8. UPDATES; BUG FIXES

We may, from time to time in our sole discretion, develop and provide updates to our Services, which may include upgrades, bug fixes, patches, other error corrections, and/or new features (collectively, including related documentation, "Updates"). Updates may also modify (or delete in their entirety) certain features and functionality of our Services. You agree that athenahealth has no obligation to provide any Updates or to continue to provide or enable any particular features or functionality.

9. TERM AND TERMINATION

The term of this Agreement commences when you use our Services and will continue in effect until terminated. We may terminate or modify your use of our Services at any time without prior notice in our sole discretion.

Upon termination: (i) all rights granted to you under this Agreement will also terminate; and (ii) you must cease all use of our Services. You agree that neither athenahealth, our clients, nor our licensors shall be liable to you or any third party for any termination or modification of your use of the Services. Termination will not limit any of athenahealth's or our client's rights or remedies at law or in equity. Sections 4 through 8 and 10 through 16 of this Agreement shall also survive termination, as well as any other sections of other portions of this Agreement that by their own terms survive.

10. DISCLAIMER OF WARRANTIES

YOUR USE OF OUR SERVICES IS PROVIDED TO YOU "AS IS" AND WITH ALL FAULTS AND DEFECTS WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, ATHENAHEALTH, ON OUR OWN BEHALF AND ON BEHALF OF OUR CLIENTS AND OUR AND THEIR RESPECTIVE OFFICERS, DIRECTORS, AFFILIATES, EMPLOYEES, AGENTS, SUCCESSORS, ASSIGNS, LICENSORS AND SERVICE PROVIDERS, EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT TO OUR SERVICES, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND WARRANTIES THAT MAY ARISE OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE, OR TRADE PRACTICE. WITHOUT LIMITATION TO THE FOREGOING, WE PROVIDE NO WARRANTY OR UNDERTAKING, AND MAKE NO REPRESENTATION OF ANY KIND THAT YOUR USE OF OUR SERVICES WILL MEET YOUR REQUIREMENTS, ACHIEVE ANY INTENDED RESULTS, BE COMPATIBLE, OR WORK WITH ANY OTHER SOFTWARE, APPLICATIONS, SYSTEMS, OR SERVICES, OPERATE WITHOUT INTERRUPTION, MEET ANY PERFORMANCE OR RELIABILITY STANDARDS OR BE ERROR-FREE, OR THAT ANY ERRORS OR DEFECTS CAN OR WILL BE CORRECTED.

11. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ATHENAHEALTH OR OUR CLIENTS, OR ANY OF OUR OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, ASSIGNS, LICENSORS OR SERVICE PROVIDERS (COLLECTIVELY, "ATHENAHEALTH AND RELATED PARTIES"), HAVE ANY LIABILITY ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE OUR SERVICES FOR: (a) PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, COST OF SUBSTITUTE GOODS OR SERVICES, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES; NOR (b) DIRECT DAMAGES IN AMOUNTS THAT IN THE AGGREGATE EXCEED THE AMOUNT ACTUALLY AND DIRECTLY PAID BY YOU PERSONALLY TO ATHENAHEALTH FOR YOUR USE OF AND ACCESS TO THE SERVICES.

THE FOREGOING LIMITATIONS WILL APPLY WHETHER SUCH DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WE OR ANY OF OUR CLIENTS WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

ATHENAHEALTH CANNOT AND DOES NOT ASSUME ANY RESPONSIBILITY OR LIABILITY FOR ANY INFORMATION YOU SUBMIT IN CONNECTION WITH YOUR USE OF OUR SERVICES, OR FOR YOUR OR THIRD PARTIES' USE OR MISUSE OF ANY CONTENT, DATA OR OTHER INFORMATION TRANSMITTED OR RECEIVED USING OUR SERVICES. ATHENAHEALTH IS NOT YOUR HEALTHCARE PROVIDER AND DOES NOT PROVIDE HEALTHCARE TREATMENT OR OTHERWISE ASSUME ANY RESPONSIBILITY OR LIABILITY FOR ANY TREATMENT YOU MAY RECEIVE FROM YOUR HEALTHCARE PROVIDER IN CONNECTION WITH YOUR USE OF THE SERVICES.

STATE LIMITATIONS: SOME U.S. STATES DO NOT ALLOW THE DISCLAIMER OR EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, IN SUCH STATES, SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU OR BE ENFORCEABLE WITH RESPECT TO YOU. IN SUCH STATES, THE LIABILITY OF THE ATHENAHEALTH AND RELATED PARTIES SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless athenahealth from and against any and all losses, damages, liabilities, arising from third party claims arising from or relating to your improper use of your use of our Services or your breach of this Agreement.

13. MEDIATION

You agree to submit any and all disputes, claims, or controversies arising out of or relating to your use of Services or this Agreement to JAMS, or its successor, for mediation in Boston, Massachusetts. Either party may commence mediation by providing to JAMS and the other party a written request for mediation, which must set forth the subject of the dispute, the relief requested, and the factual and legal bases for such relief. You agree to cooperate with JAMS and with athenahealth in selecting a mediator from the JAMS panel of neutrals and in scheduling the mediation proceedings. The parties shall participate in the mediation in good faith and equally share the costs of the mediation. If the dispute is not resolved by mediation, the party seeking relief may pursue all remedies available at law, subject to the terms of this Agreement. Notwithstanding this Section 13, we may (i) terminate, modify or freeze your use of Services or this Agreement according to its terms and/or (ii) seek injunctive relief.

14. CHOICE OF LAW; FORUM; SERVICE OF PROCESS

You agree that any dispute arising out of or relating to your use of the Services or this Agreement, including any conduct related to this Agreement following termination hereof (each, a "Dispute") will be governed exclusively by the laws of the Commonwealth of Massachusetts, without regard to its conflicts of laws principles. The Federal District Court for the District of Massachusetts or the business litigation section of the state superior court of Massachusetts will be the exclusive venue for any resolution of any Dispute. You hereby submit to and consent irrevocably to the jurisdiction of such courts for these purposes.

You hereby irrevocably waive any and all right to trial by jury in any legal proceeding arising out of or related to your use of our Services.

You agree not to join or consolidate claims by other users, or to pursue any claim as a representative or class action or in a private attorney general capacity.

No claim against athenahealth, any of our clients, and our and their officers, directors, employees, agents, affiliates, successors, assigns, licensors and service providers, or any Third Party Platform provider for a Third Party Platform related to your use of the Services, of any kind under any circumstances may be asserted or filed more than one year after you know, or in the exercise of reasonable care could know, of any circumstances, whether by act or omission, that may give rise to such claim.

You consent to receive service of process by electronic means or social media to the extent allowed by the applicable federal or state court. (This constitutes express agreement of the parties regarding your consent pursuant to Federal Rule of Civil Procedure 5(b)(2)(E) and any applicable state law equivalent.)

15. MISCELLANEOUS

If we do not act to enforce a breach of this Agreement or any portion thereof, that does not mean that we have waived our right to enforce this Agreement.

You may not assign or transfer accounts created while using our Services or this Agreement to anyone without our consent. However, you agree that we may assign this Agreement to any of our affiliates or subsidiaries, or in connection with any merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, without your consent and without notice.

You and we agree that there are no third-party beneficiaries of this Agreement.

If a court with authority over this Agreement finds any part of it unenforceable, you and we agree that the court should modify the terms to make that part enforceable while still achieving the intent of the Agreement. If the court cannot do that, you and we agree to ask the court to remove the unenforceable part and still enforce the rest of this Agreement.

Residents of New Jersey: if you are from New Jersey, the foregoing sections are intended to be only as broad as is permitted under the laws of the state of New Jersey. If any portion of the Agreement is held to be invalid under the laws of the state of New Jersey, the invalidity of such portion shall not affect the validity of the remaining portions of the applicable sections.

Section titles are for convenience only and will not affect the meaning of this Agreement.

16. NOTICES TO ATHENAHEALTH

You agree to provide any legal notice regarding your use of Services or any alleged breach of this Agreement to:

athenahealth, Inc.
Attn: LEGAL DEPARTMENT
311 Arsenal Street
Watertown, MA 02472

You agree that the only way to provide us legal notice is in writing at the address provided above.

Cerrar

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
 

Your Rights

You have the right to:

 

Your Choices

You have some choices in the way that we use and share information as we:

 

 

Our Uses and Disclosures

We may use and share your information as we:

 

 

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record

 


Ask us to correct your medical record


Request confidential communications


Ask us to limit what we use or share


Get a list of those with whom we've shared information


Get a copy of this privacy notice
You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you


File a complaint if you feel your rights are violated

 

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:

 

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.


In these cases we never share your information unless you give us written permission:

In the case of fundraising:

 

Our Uses and Disclosures

 

How do we typically use or share your health information?

We typically use or share your health information in the following ways.

Treat you

We can use your health information and share it with other professionals who are treating you.
Example: A doctor treating you for an injury asks another doctor about your overall health condition.


Run our organization

We can use and share your health information to run our practice, improve your care, and contact you when necessary.
Example: We use health information about you to manage your treatment and services.


Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities.
Example: We give information about you to your health insurance plan so it will pay for your services.


How else can we use or share your health information?

 

We are allowed or required to share your information in other ways . usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.


Help with public health and safety issues

 

 

We can share health information about you for certain situations such as:
  • Preventing disease
  • Helping with product recalls
  • Reporting adverse reactions to medications
  • Reporting suspected abuse, neglect, or domestic violence
  • Preventing or reducing a serious threat to anyone's health or safety


Do research

 

We can use or share your information for health research.


Comply with the law

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law.


Respond to organ and tissue donation requests

 

We can share health information about you with organ procurement organizations.


Work with a medical examiner or funeral director

 

 

We can share health information with a coroner, medical examiner, or funeral director when an individual dies.


Address workers' compensation, law enforcement, and other government requests

 

 

We can use or share health information about you:
  • For workers' compensation claims
  • For law enforcement purposes or with a law enforcement official
  • With health oversight agencies for activities authorized by law
  • For special government functions such as military, national security, and presidential protective services


Respond to lawsuits and legal actions

 

 

We can share health information about you in response to a court or administrative order, or in response to a subpoena.

 

 

Our Responsibilities

 


For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

Changes to the Terms of this Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request.
 

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A continuación encontrarás respuestas a preguntas frecuentes sobre el sitio web. En caso de problemas técnicos con este sitio web durante el horario de trabajo, comúnicate con nuestro consultorio.


¿Qué es el Portal del Paciente?

¿Qué es el Portal del Paciente?

El Portal del Paciente es un servicio en línea que proporciona a los pacientes acceso seguro a su información de salud. En el portal puede haber varias funciones disponibles según la elección del consultorio, incluidas la posibilidad de enviar mensajes a los proveedores de atención médica, programar citas y pagar facturas en línea.   subir

¿Quién puede usar el Portal del Paciente?

Todo paciente activo mayor de 13 años es elegible para registrarse y usar el Portal del Paciente. Si estás autorizado, se puede crear una cuenta de acceso para familiares, que te permitirá acceder a la información de salud de los miembros de la familia seleccionados. subir

Seguridad

¿Cuán seguro es el Portal del Paciente?

Todas tus comunicaciones con el consultorio de tu proveedor se hacen a través de una conexión segura y encriptada. Esta conexión segura utiliza el encriptado Secure Socket Layer (SSL) estándar de la industria para garantizar la transmisión segura de datos, al igual que la autenticación del servidor con certificado digital. Para prohibir el acceso no autorizado, toda la información médica almacenada está protegida por nuestro firewall en nuestro sistema de registro médico electrónico.

Siempre debes asegurarte de que la dirección de email registrada para tu cuenta sea correcta, ya que es a dicha dirección a la cual se envían las notificaciones del portal. Asegúrate de cerrar la sesión de tu cuenta cada vez que termines de usar el portal. subir

¿Qué pasa si me roban la contraseña?

Cambia tu contraseña de inmediato, mediante una de las siguientes opciones:
  • Inicia sesión en el Portal del Paciente, visita Perfil de athenahealth y restablece tu contraseña.
  • Haz clic en Olvidaste tu contraseña en la página de inicio de sesión e ingresa tu dirección de email, a fin de solicitar un email para restablecer la contraseña.
  • Comunícate con el consultorio de tu proveedor y solicita un email para restablecer tu contraseña.
 subir

¿Qué pasa si olvido mi contraseña?

En la página de inicio de sesión, haz clic en Olvidaste tu contraseña e ingresa tu dirección de email, a fin de solicitar un email para restablecer la contraseña. top

¿Qué pasa si no puedo acceder al Portal del Paciente?

Comunícate con el consultorio de tu proveedor para registrarte o verificar tu información. subir

¿Cómo cierro sesión?

Haz clic en el enlace Cerrar Sesión en la parte superior derecha de la patalla. Alternativamente, si tu teclado permanece inactivo durante 10 minutos o más, verás una ventana emergente que te preguntará si todavía estás utilizando el portal de forma activa. Si no haces clic en el botón OK, tu sesión se cerrará automáticamente. Se perderá cualquier información que hayas escrito y que no hayas guardado o enviado.
Nota: No uses una computadora pública para acceder a tu información de salud.
 subir

Registro

¿Qué necesito para acceder al Portal del Paciente?

  • una dirección de email
  • acceso a una computadora y a Internet
 subir

¿Cómo me registro en el Portal del Paciente?

Para registrarte en el Portal del Paciente, haz clic en el enlace Regístrate hoy en la página de inicio de sesión e ingresa tu información. subir

¿Cómo inicio sesión en el Portal del Paciente?

Para ingresar al Portal del Paciente, haz clic en el botón Iniciar sesión con athenahealth. Luego, escribe tu dirección de email y tu contraseña. Ahora haz clic en el botón Iniciar sesiónsubir

Tengo un PIN en lugar de una contraseña. ¿Cómo inicio sesión en el Portal del Paciente?

Nuestro proceso para iniciar sesión es ahora más fácil. Si antes iniciabas sesión con tu PIN, fecha de nacimiento y número de teléfono, ahora solo necesitas una dirección de email y una contraseña para iniciar sesión. Para poder hacerlo, debes crear una contraseña para tu cuenta haciendo clic en el enlace Usa tu PIN para crear una contraseña en la página de inicio de sesión del Portal del Paciente. Luego, sigue las instrucciones. Este es un cambio que harás una sola vez; en el futuro, para iniciar sesión solo tendrás que ingresar tu dirección de email y contraseña. subir

Mi Perfil

¿Cómo edito la información de mi perfil?

  1. Haz clic en la pestaña Mi Perfil.
  2. Haz clic en la sección perfil de athenahealth y luego en el botón perfil de athenahealth.
  3. Actualiza tu información según se requiera.
  4. Haz clic en la flecha Atrás para regresar al Portal del Paciente.
 subir

¿Cómo edito mis preferencias de contacto para diferentes tipos de notificaciones?

  1. Haz clic en la pestaña Mi Perfil.
  2. Selecciona Mis Notificaciones.
  3. Indica tus preferencias de contacto para los diferentes tipos de notificaciones.
  4. Haz clic en el botón Guardar.
Nota: Los usuarios del portal no pueden desactivar las notificaciones por email, ya que es obligatorio tener al menos un método de comunicación.
 subir

¿Cómo puedo ver mi información de contacto?

  1. Haz clic en la pestaña Mi Perfil.
  2. Selecciona Seguro.
Nota: Si tu información de seguro ha cambiado, comunícate con el consultorio de tu proveedor.
 subir

Citas

¿Cómo puedo reprogramar una cita?

  1. Haz clic en la pestaña Citas. Tus citas programadas aparecerán listadas en Próximas Citas.
  2. Haz clic en el enlace Reprogramar que aparece debajo de la fecha de tu cita.
  3. Selecciona una cita disponible en el calendario.
  4. Haz clic en el botón Reprogramar Cita.
Nota: La disponibilidad de esta función depende de tu consultorio.
 subir

¿Cómo solicito una cita?

Depende de tu consultorio aceptar la programación de citas en línea. Si tu consultorio no permite programar citas en línea, puedes hacerlo enviando un mensaje a tu proveedor. Para hacerlo:
  1. Haz clic en la pestaña Mensajes.
  2. Haz clic en el botón Redactar Mensaje.
  3. Selecciona la opción Citas y programación en el menú despleglabe de tipos de mensaje.
  4. Selecciona tu proveedor, ubicación del consultorio y los días y horarios de tu preferencia.
  5. Escribe el asunto y el mensaje.
  6. Haz clic en el botón Enviar.
 subir

¿Cómo puedo ver las próximas citas?

Haz clic en la pestaña Citas. Tus citas programadas aparecerán listadas en Próximas Citas subir

¿Dónde puedo llenar los formularios médicos antes de mi cita?

  1. Haz clic en la pestaña Citas.
  2. Selecciona Formularios Médicos.
  3. Haz clic en el formulario que necesitas. Los formularios con un icono de computadora se pueden llenar en línea; los formularios que tienen el icono de impresora se pueden imprimir, llenar y llevar a la cita.
Nota: La disponibilidad de esta función depende de tu consultorio.
 subir

¿Por qué no pasa nada cuando hago clic en un formulario médico?

Es necesario usar Adobe Acrobat para ver e imprimir formularios en el portal. En la página Formularios Médicos, verás una nota que indica este requisito, junto con un enlace para descargar este programa de manera gratuita. subir

¿Cómo puedo ver citas anteriores?

  1. Haz clic en la pestaña Citas.
  2. Selecciona Anteriores.
  3. Selecciona el periodo de tiempo deseado en el menú desplegable Citas Anteriores.
 subir

Mensajes

Nota: La disponibilidad de esta función depende de tu consultorio.

¿Cómo puedo hacerle una pregunta a mi proveedor?

  1. Haz clic en la pestaña Mensajes.
  2. Haz clic en el botón Redactar Mensaje.
  3. Selecciona el tipo de mensaje en las opciones del menú desplegable, según el asunto de tu interés.
  4. Selecciona tu proveedor y la ubicación del consultorio.
  5. Escribe el asunto y el mensaje.
  6. Haz clic en el botón Enviar
 subir

¿Cuánto demora la respuesta de mi proveedor?

El consultorio de tu proveedor hará todo lo posible por responder a tus mensajes en un tiempo razonable. Ten en cuenta que probablemente no recibirás respuesta en fines de semana o en días feriados. Si necesitas comunicarte con el consultorio antes, llámalos directamente. Los asuntos de urgencia no deben tratarse a través del Portal del Paciente. subir

¿Cómo veo los mensajes y/o respuestas de mi proveedor?

  1. Haz clic en la pestaña Mensajes.
  2. Selecciona Bandeja de Entrada.
  3. Haz clic en el mensaje deseado en tu bandeja de entrada para leer el mensaje.
 subir

¿Por qué no puedo borrar mis mensajes enviados y archivados?

No puedes borrar permanentemente los mensajes enviados o archivados. Eso se debe a que todos los mensajes que envías y recibes en el Portal del Paciente son parte de tus registros médicos. subir

Facturación

Nota: La disponibilidad de esta función depende de tu consultorio.

Mi Salud

¿Por qué no puedo ver mis resultados de laboratorio?

Depende de tu proveedor permitir que los resultados de laboratorio estén disponibles. Tu proveedor debe autorizar que se muestren tus resultados de laboratorio en tu cuenta del Portal del Paciente. En el Portal del Paciente se podrá acceder solamente a los resultados de laboratorio que se consideren apropiados para ser mostrados allí. subir

¿Cómo solicito un medicamento recetado?

  1. Haz clic en la pestaña Mensajes.
  2. Selecciona Redactar Mensaje.
  3. Selecciona Medicamentos recetados y reabastecimientos en el menú desplegable de tipos de mensaje.
  4. Selecciona tu proveedor y la ubicación del consultorio.
  5. Escribe el asunto y el mensaje.
  6. Haz clic en el botón Enviar.
 subir
No pudimos guardar tus datos. Inténtalo de nuevo más tarde.


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Guardando...
Use la siguiente imagen para localizar el código en el extracto de su paciente.
Sample Statement
Si no tienes tu estado de cuenta, inicia sesión en el Portal del Paciente para revisar tu saldo.
Tu cuenta ha sido bloqueada debido a varios intentos de inicio de sesión incorrectos. Haz clic aquí para volver a registrarte y reactivar tu cuenta.

Imprimir

Puedes crear una cuenta de inicio de sesión familiar o de garante, que te permita acceder a la información de salud de los miembros de la familia seleccionados desde la misma cuenta. Con el acceso "familiar" puedes acceder a la información y acciones del paciente del mismo modo que lo haces con tu propia cuenta en el portal. El acceso de "garante" te permite ver la información de facturación y de contacto y hacer pagos en nombre del paciente.

  1. Para configurar este tipo de cuenta, el paciente al que le estás solicitando el acceso deberá iniciar sesión en su cuenta del portal del paciente y otorgarte el acceso siguiendo los pasos a continuación. Si conoces la información de inicio de sesión de este paciente (por ejemplo, si es tu hijo), ingresa a su cuenta del portal.
  2. Ve a la pestaña "Mi Perfil" y haz clic en "Acceso Familiar/Garante".
  3. Ingresa la dirección de email del familiar y haz clic en "Ir"
  4. Selecciona el Tipo de Cuenta "Familiar" o "Garante", llena los campos requeridos y haz clic en "Enviar".
  5. Se mostrará una ventana de emergente con una contraseña temporal. Anota esta contraseña y envíala al miembro de la familia, pues no estará disponible después de hacer clic en "ok".
  6. El nombre del familiar aparecerá bajo la sección "Familiar" o "Garante", en la parte superior de la pantalla.
  7. Para editar o eliminar el acceso de este miembro de la familia, haz clic en su nombre en la parte de arriba de la pantalla.
  8. Para iniciar sesión en esta cuenta de familiar o garante, marca la casilla "Iniciar sesión en tu cuenta de familiar o garante" en la pantalla "Iniciar Sesión", ingresa tu dirección de email y contraseña, luego haz clic en "Iniciar Sesión". Cuando ingreses, debes cambiar tu contraseña y aceptar los términos y condiciones para ver la cuenta.
Espera mientras te llamamos...
Recibirás una llamada en 60 segundos.

Estado: 

Cuando te lo pidan, proporciona el siguiente código de verificación usando el teclado de tu teléfono:

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El programa de alertas "RotaCare Bay Area Free Medical Clinics" ofrece citas, facturación, resultados de laboratorios y notificaciones de tipo general por medio de mensajes SMS a tu teléfono celular. Se pueden aplicar tarifas por mensajes y datos. Envía STOP por mensaje de texto al 28309 para cancelar tu participación en el programa en cualquier momento. Envía HELP al 28309 si necesitas ayuda. Mensaje de Alerts 1 por solicitud. Dado que el programa incluirá la transmisión y el uso de tu información personal, estará sujeto a la Política de Privacidad de RotaCare Bay Area Free Medical Clinics, que está disponible AQUÍ, y a los Términos y Condiciones del Portal del Paciente, que están disponibles AQUÍ. El servicio está disponible en ACS Wireless, AT&T, Alltel, Appalachian Wireless, Bell Mobility, Bluegrass Cellular, Boost (iDEN), Boos Unlimited (CDMA), Cellcom, Cellular One from Dobson, Cellular One of East Central Illinois, Cellular South, Centennial Wireless, Cincinnati Bell, Cricket Communications, Fido, GCI Communications, Golden State Cellular, Illinois Valley Cellular, Immix Wireless, Inland Cellular, MTS Mobility, MetroPCS, Nex-Tech Wireless, Rogers Wirless, SaskTel Mobility, Sprint, T-Mobile, Telux Mobility, Thumb Cellular, U.S. Cellular, Unicel, United Wireless, Verizon Wirless, Viaero Wireless, Virgin Mobile, Virgin Mobile USA, West Central Wirless, y nTelos Wirless, y está sujeto a sus términos de servicio. Las alertas de RotaCare Bay Area Free Medical Clinics pueden cambiar o el programa puede ser cancelado a su discreción.
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